Why Work With Us

100% AUSTRALIAN OWNED & OPERATED
We are  privately owned Australian web design agency, with full time staff located in Sydney. We are available when you need us, by phone, email or even visiting our office.

Designers overseas are renowned for poor service, sub-standard design, cutting corners and difficult to communicate with. By comparison we deliver high quality service and design, excellent value and provide a satisfaction guarantee.
WE PRIDE OURSELVES ON HONESTY & INTEGRITY
Our promise is simple; we’ll will deliver you a website that fits your requirements. All of our websites are custom designed just for you. This means we start from scratch every time, brainstorming, planning, designing, developing and marketing YOUR website, for your industry.
AUSTRALIAN DESIGN EXPERTS
We specialise in providing website design and hosting solutions for all business'.
How can you GET MORE Patients and take Your Practice to the 'Next Level'?
We help create your web presence and transform your business to attract more clients/customers.
High quality web design is critical to all business'.
  • Needs to present you as trustworthy and highly professional.
  • Needs to provide a positive first impression of your business.
  • Needs a modern design, be easy to navigate and up-to-date.
  • Needs to perfectly match your unique business and branding.
  • Needs to be easy to update, maintain and evolve over time.
With our website design experience, we are uniquely qualified to help you get it right. We will take charge of the process to make it easy for you, from planning, design, promotion and ongoing support.

… all we care about, is how successful we can make you. We will start our service by analysing your needs, and formulating a web plan (game plan) and strategy to boost your revenue.

Luke Hayes is Australia’s leading authority on creating effective and profitable websites, on web marketing strategy and business growth. He helps his clients plan, implement, out-perform both the competition and their own expectations. Author of best-selling Internet marketing book: “Website Masterplan”

Lecturer at the university NSW

Regular media commentator; appeared on many of Australia’s top-rating TV programs, including Channel 7’s Sunrise, The Project, Today Tonight, Insight, Lateline Business, ABC Midday News, Evening News and Late Edition, where he offered Internet Marketing advice and latest trends and opportunities. Hundreds of satisfied web design clients.

Luke Hayes has a reputation for getting results, trust, expertise, break-through marketing ideas and exceptionally good value.
TOTAL GUIDANCE SO IT'S STRESS FREE
We take control, guiding and managing the entire process, providing the highest quality service from planning to design and ongoing support.

We help you every step of the way.
TOTAL CUSTOM DESIGN
The visual appearance of your website will be original, custom designed by our professional graphic designers. This ensures excellent visual impact, a unique designs that sets you apart from your competition, credibility, strong branding and functional usability. We take pride in our work and design websites that look ATTRACTIVE, HIGHLY PROFESSIONAL and EXCELLENT.

We never use the same website design again and again like some other web design providers that use the same designs to reduce the work. We custom design to make sure your website reflects your business.
GREAT REPUTATION
We have built a reputation for high quality design, strategic and web marketing expertise, excellent service, reliability and value. You don’t have to take our word for it. Click to read what our clients have to say. We look after our clients and are rewarded through consistent recommendations.

Luke Hayes and his expert team have a reputation for getting results, trust, expertise, break-through marketing ideas and exceptionally good value.
PRESENTING YOUR EXPERTISE & CREDIBILITY
As human beings, we inherently understand the importance of trust.

Establishing trust is incredibly important for any business. It represents your business online. If you are not perceived as a PROFESSIONAL who is an EXPERT and who is CREDIBLE, you won’t get anywhere.

Quality is key: We are branding design experts. Presenting a website that immediately demonstrates professionalism and trust is critical for influencing and showcasing your expertise, reputation and credibility.

People like to do business with professionals they can trust.
  • 94% more likely to engage and make a booking
  • 82% will use the business frequently
  • 83% will recommend the business
  • 78% will give other offerings a chance
  • 52% will pay more for their service
Your website visitors will buy more, try more, recommend you and pay more.

Your website establishes your brand (professionalism, innovative and modern, personality, expertise, competence, stability and recognition with your patients, it communicates your mission, services, philosophy, credibility, practical value and professional approach).
You need your website visitors to take action and make a booking with you. To achieve this we will design your website so it presents a trusted and credible experience for your business online.

Your website will be a strategic and financial asset for your business.
NO LOCK IN CONTRACTS
Beware web design firms that lock you into ongoing management contracts… it’s for their benefit not yours.
We are so confident in the quality and value of our service, that we have never had to lock clients in. Our clients continue to use our service because we deliver excellent value, excellent support and quality results.

You deserve high quality, fast support without being locked in. You should always reserve the right (choice and flexibility), if your web designer does not perform for you, that you can easily move on.
AFFORDABLE AND EXCELLENT VALUE
We have a proven track record for exceptional value for money. We provide the very best website maintenance rates and affordability.

Contact us for a free quote and compare. You'll be impressed with our quality, value and affordability.
WEB HOSTING - SECURE, FAST, PREMIUM
Every website has to be hosted on a professional web hosting server. We recommend and use Adobe Business Catalyst who is owned by Adobe (The largest and best Internet design software company in the world).

Adobe web hosting has data centres located all over the world. Your Australian website will be hosted right here in Adobe’s Australian data centre. This means faster web page downloads and better Google ranking. Your web hosting is managed by Adobe. That means:

- It’s fast
- It’s secure
- It’s backed up
- It’s feature rich
- It includes web analytics
- It includes 24/7 support
- It includes Adobe’s world class CMS
- It’s up-graded regularly and automatically

Updated regularly and automatically is an important benefit. It means you can forget about having to install server patches or updates. Your website will automatically receive all new features automatically.

As part of our web design service, we set up your web hosting account for you. We build your website on the Adobe servers and once completed we test everything to make sure your new website is live on the Internet.
EASY UPDATES - CONTENT MANAGEMENT SOFTWARE INCLUDED
Yes you can make web updates yourself, at any time.
Included with your website you automatically have professional website CMS (content management software).
It’s integrated with your website so you can quickly and easily edit, update add or remove pages at any time, to any part of your website. The software is easy to use so it can be managed by non-technical staff.
7 DAYS A WEEK SUPPORT, MAINTENANCE AND UPDATES
We are ready to answer your calls and act fast.
We are incredibly proud of our ongoing client support.
  • We are available 7 days a week to help our clients.
  • Whenever you need help, we are available.
  • Office days are Monday to Saturday.
  • All clients are given our after-hours number for urgent help.
When you require future updates, we make it affordable:
  • It's only $22 (includes GST) for 10 minutes.
  • This allows you to get our help quickly and not get charged for a full hour.
  • There is no other design agency in Australia that only charges for 20 minutes at a time.
  • We do not lock you into ongoing and unnecessary payments like some agencies; you only have to pay when you use our service. This equals great value and support for our clients.
We complete 95% of update requests the same day. Time consuming updates are completed within two business days. If you have a urgent dead-line we will gladly spring into action and do everything possible to help you achieve it.
COPYRIGHT OWNERSHIP
You will own the copyright on your website design and all other designs we complete for you as part of your project. We do not seek to own any part of your design.

As the copyright owner of your website you are protected in the future;
  • You can do whatever you want to your website, whenever you like.
  • You are not locked in to continue using Luke Hayes design services.
  • No other business can copy your website design without your permission.
  • If you wish to sell your business you will have no trouble as the copyright owner.
VIDEOS
Adding unlimited number of educational or introductory videos is simple and easy.
CUSTOMER USABILITY AND SATISFACTION
Your web pages will load fast, your website visitors will find all of your web content easy, the navigation easy to use and all tasks will be easy to perform.
VISITOR REPORTING - EXECUTIVE INSIGHT
After your new website is up and running you need to know how it is working for you. Analyse your websites performance easily, with integrated reporting. Your website will automatically record every interaction that visitors have with your website.
The powerful reporting tools cover every aspect of your online business – from web page views, number of visitors, how they found your website, what they downloaded, etc.

Keeping your finger on the pulse of your business has never been easier.
MOBILE FRIENDLY VERSION OF YOUR WEBSITE
Viewing websites on a mobile smart phone has become the fastest growing market on the Internet. It is important to give your clients/customers easy and professional access to your website from their mobile devices. This involves creating a mobile version of your website.
The technology we use allows your website to automatically detect when the visitor is on a mobile phone, it then redirects them to your mobile optimized website.

Your mobile website includes all of your most important information and images are compressed for quick download, ensuring your mobile visitors can find your most important information on the go.
SEARCH ENGINE FRIENDLY
Your website will support best practice features for conducting Google marketing. This is important if you want to be found easily via all major search engines including Google. The features include: 301 redirects, SEO friendly URLS, customizable meta-tags, and integration with Google's webmaster tools.

The Luke Hayes team provide compehensive Google marketing services. Please let us know if you would like a quote.
GOOGLE MARKETING SERVICES
Our team of highly-trained professionals can get your website listed on page one of Google for any keyword phrase. We can help you choose the best keywords and get your website on the first page of Google.

Google AdWords: When a person uses Google to search, your advert will appear in front of them. Your advert will include a link to your website. You only have to pay Google a small advertising fee if the person clicks on your advert and visits your website.

Google SEO: Search engine optimization (SEO) is the process of optimizing your website to get it ranked on page one of Google. We have identified the top 20 factors that get websites listed at the top of Google. We also provide guarantees that we will succeed.

Google MAPS: We will set up a free Google PLACES account for you which gets your practice listed in Google MAPS.
EMAIL MARKETING
Using your database, you can email your client/customers with announcements, news, new products/services even wellness tips.
Your website can send up to 10,000 emails free each month and provide professional reporting on who opened your email campaign.
KEEPING YOUR WEBSITE CONSISTENT
Part of our design service is to custom design and create site wide templates to control the overall look and feel of your website.

The process of managing and updating a website can very quickly become an unwieldy one. In particular, it can be very time-consuming to change the layout and style of a website as it starts to grow and evolve.

The solution is to create a site wide template. This way updates and changes are quick and easy and keeping your website design consistent is automatic. So you easily keep the professional design that you pay us to create for you, on every web page that you create or edit. Think of it as a photo frame wrapping around the content you create, keeping the professional look and feel on every page. This makes it extremely easy to add a new web pages to your site at any time in the future.
STREAMLINED DESIGN PROCESS
We call it the “Website Excellence System”.

Our design process is simple and effective. When we manage the development of your website we take full control so you don’t have to worry. There will be some stages that you need to be involved in and we will guide you every step of the way to make it as easy as possible.
REPORTING & ANALYTICS
Keep Your Finger on The Pulse.

Your website includes powerful analytics software built in, so you don’t need to install extra software or add any special code to your web pages. At any time you can see exactly how your website is performing, how many visitors, where the visitors come from, what pages they visit, how long they are on your website, what patient forms are downloaded, etc. So you can easily understand exactly how your website is performing.

Online marketing is the most measurable of any form of marketing. Your website records every customer interaction and gives you the tools to track them. When it comes to making decisions, you need to be informed. Your website provides you with the solid information that allows you to make smart and insightful decisions with confidence, based on solid analytics and reporting.

Measure, Evaluate, Control.
WEB MANAGEMENT TRAINING - WEB MASTER

This is a private lesson, totally customised for you. You can have multiple staff attend the lesson and you can cover any aspect of managing your website. Enquire today (02) 8003 5562 or email us.

FREE ONLINE SUPPORT
Adobe Business Catalyst provides free online support. The support team know the system inside out. They will provide fast answers to any questions regarding your website, but they won’t go as far as teach you web design or HTML.

“HOW TO” VIDEO’

With your website you’ll get easy to follow “How To” videos absolutely FREE. This is a library of online training videos that you can watch from the comfort of your own home or office. The library is updated constantly.

INSTRUCTION MANUAL

You also get free access to the online knowledge base. This comprehensive online resource (instruction guide) gives you everything you need to know about managing and updating your website.

have a project in mind?

(02) 8003 5562

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